nitro pdf creator installation of the printer driver failed

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To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: tools/000004465 Support Tools log with application logging enabled. Set the desired folder to save to, enter a file name (e.g SysInfo), and then click Save.ī. In the System Information window, click the File menu and then Save.ĭ. In the Run window, type MSINFO32 and then click OK.Ĭ. On the keyboard, hold down the WINDOWS key and then hit R.ī. System Information of the machine, please refer to below steps on how to save it as. If you can generate the following information, I should be able to check our resources:Ī. Thank you for this information and you could be correct with regard to the device's incompatibility with Nitro Pro. I have a feeling that Nitro PDF is suffering the same fate and can't run on this hardware.Īny way to capture logs to find out what is causing it the install to fail spectacularly quickly - it punts almost immediately. So having tried Nitro a long time ago, I downloaded the demo and forgot to check whether all features worked before buying it. Foxit realized that they had not compiled their software to even run on this device. A little background, I have been using a multi-license Foxit PhantomPDF for many years until it failed to install at all.

I have a feeling that this issue is related to the hardware of the computer. I have full admin rights and have tried everything as the administrator. I have also followed and implemented some of the advice that you have given to other people for re-installing the PDF Creator. I am running the latest build: 13.6.0.108 on Microsoft's latest Surface Pro X which has an ARM64 processor rather than an Intel processor. I realized after I posted that I had omitted this information.

Nitro pdf creator installation of the printer driver failed